We’ve worked hard to build a team of people who are great at what they do and genuinely care about the people they work with. We’re looking for someone who values long-term client relationships, pays attention to the details, and enjoys being empowered to go the extra mile. If this sounds like you, we’ve got an exciting opportunity for you as a service advisor at Motor Werke.

Who are we?

Motor Werke has been serving the Okanagan since 2009, specializing in European and import vehicle service and repair. With 14 service bays and a team of 20+ talented people (and dogs), we’re far from your typical automotive shop. We’re focused on transparent communication, exceptional service, quality workmanship, and genuine care for our clients. Just as importantly, we’ve built a clean, organized workplace and a culture we’re proud of.

The position:

As a Service Advisor, you’ll be the primary connection between our clients and technical team. You’ll help clients understand their vehicle’s needs, translate technical information into clear recommendations, and coordinate with our Technicians and Parts Advisors to keep work moving smoothly. 

Your day will include greeting clients, answering phones, communicating by text and email, reviewing estimates and recommendations, coordinating appointments, and working directly with Technicians to navigate repairs and unexpected situations. In short, you’ll help bring every part of the shop together and deliver a professional, personal experience to our clients. 

Responsibilities:

• Build client relationships: Get to know our returning clients, understand their needs and preferences, and make every visit feel personal and welcoming. 

• Provide exceptional service: Clearly explain recommendations, costs, timelines, and service options while helping clients make informed decisions.

• Recommend and prioritize service: Work with the technical team to prioritize repairs and maintenance based on urgency, budget, and client needs.

• Coordinate appointments: Work closely with Technicians and Parts Advisors to manage scheduling and keep the shop running efficiently.

• Keep clients informed: Provide timely updates, communicate changes or delays, and obtain approvals as work progresses.

• Solve problems: Navigate the unexpected with professionalism and a solution-focused mindset while helping ensure a positive outcome for the client.

Qualifications:

• A valid Class 7 or 5 driver’s license is mandatory.

• 2+ years experience in a customer service role is required.

• Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.

• Strong phone and written communication skills. 

• Exceptional interpersonal and relationship-building skills.

• A genuine commitment to exceptional customer service

• Confidence handling challenging situations and solving problems

• Strong attention to detail, organization, and multitasking skills

• Comfortable using computers, scheduling software, and digital communication tools

Compensation:

$50,000 - $65,000 per year, plus bonus opportunities. 

Compensation will be based on experience, skills and qualifications. 

If you're ready to join a tight-knit team that takes pride in delivering exceptional results, we encourage you to apply for the Service Advisor position at Motor Werke. To apply, please submit your resume and a cover letter outlining your relevant experience and why you're the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our dedicated team of automotive enthusiasts.

Check out our social media: @motorwerke on Facebook, Instagram and youtube, or check out our website: www.motorwerke.ca

If you are looking to use your skills in a shop that invests in its people and community and are passionate about European vehicles, then we want to hear from you. We are looking for people who take initiative, invest in their future and want to create opportunities for themselves and their peers.

Main duties:

• Electrical and engine troubleshooting and diagnostics of all vehicles, focusing primarily on European or Japanese makes and models - new and old!
• Review work orders and discuss work with the supervisor.
• Inspect motor in operation, road test motor vehicle, and test automotive systems and components using computerized diagnostic and other testing devices to diagnose and isolate faults.
• Adjust, repair or replace parts and components of automotive systems including fuel system, brakes, steering and suspension, engine and drive train, emission control and exhaust, cooling and climate control, and electrical and electronic systems using hand tools and other specialised automotive repair equipment.
• Test and adjust repaired systems to the manufacturer's performance specifications.
• Perform scheduled maintenance services, such as oil changes, lubrications and tune-ups.
• Advise customers on work performed, general vehicle condition and future repair requirements.
• Communicate effectively with team members and customers where applicable.
• Provide a level of service that is unparalleled in our industry.

Requirements:

• Completion of secondary school.
• Red Seal or ITA Trade Certificate required or evidence of the skills to obtain one, including successful completion of a four-year automotive service technician apprenticeship program OR a combination of over four years of work experience as an automotive technician and industry courses in automotive technology.
• Valid driver's license with a clean driving abstract.
• Excellent English language skills in both speaking and writing.
• Exceptional attention to details and the ability to work well with peers.
• Self-motivated with a willingness to learn.
• The drive to accelerate their career.

What we offer:

• Weekends off.
• Top-of-industry compensation plus monthly bonuses.
• Group extended health insurance benefits.
• Company-paid training and certification support.
• Clean and modern environment with top-of-the-range factory tooling and up-to-date software for diagnostics & programming equipment.
• 12 Rotary in grounds, 1 Hunter fully automated flush mount alignment lift and overhead oil/air reels.
• Paid uniforms.

Other reasons to consider Motor Werke:

• All techs have their own dual-screen computer at their workstation.
• Spacious, clean and well-lit work areas.
• Dedicated parts professional/estimator.
• We are committed to leading our industry and setting the industry standard.
• Customers trust our shop so we always have plenty of business for our techs year-round.
• Team outings!
• Weekly team lunches.
• Great team environment.
• Use of the shop to work on your personal vehicle.

If you are interested in applying, please send your resume and cover letter to careers@motorwerke.ca

This position is full-time and permanent.

Work hours: Monday to Friday 8:00 am - 5 pm with the opportunity for overtime.

Please visit our website at motorwerke.ca for a full tour of our facility and more information about our company and check out our Instagram @motorwerke and Youtube Channel to meet the team!

Salary: $35-$40 per hour plus bonus

Vacancies: 3+